BeST

Monte Alto Solutions work together with BeST to provide scenario planning for major corporates and organisations exposed to numerous situational risks.

In conjunction with the organisation’s needs, BeST create a scenario to test the key decision makers and how they react through a simulated computer test/war game.

BeST is a unique interactive “gamification” business tool that tests an organisation’s response to critical incidents and / or strategic change. It records the way your team manages a real-life situation in real-time in a contained, realistic environment.

The value of critical incident testing through gamification / business simulation are proven. Most organisations in highly regulated sectors that carry liabilities and financial risks associated with process / system failure regularly test the team’s ability to react and respond. Many companies see enormous value in stress testing continuity and contingency plans and operational processes.

Your team create a business specific strategic / operational scenario or incident, environment and circumstances, competitor activity, national or global initiative. More than gamification or simulation, it allows your leadership team to directly view and measure operational performance. The participants are your people in a realistic incident, using your process to manage the event.

The BeST “war game” then evaluates how your team solves the business challenge and tests the speed, clarity and validity of decision making, and efficiency and effectiveness of processes, policies procedures, disciplines, controls and plans in a safe and secure environment – in real time –  rather than waiting for a “live incident” to highlight costly deficiencies and gaps.

During the “gamification” process the system tracks and records activities and participation levels, responses, interactions and involvement. It highlights traffic and communication flows and key players in the various scenarios and offers instantaneous feedback.

Immediately following the event, the system generates statistics, graphics and information flows. Analysis by BeST / Monte Alto consultants in conjunction with your management team interprets and translates these into a management reports and scorecard. This highlights inefficiencies, deviations from policy, impracticalities of policy, bottlenecks and pinch points in communication, customer service breakdowns and stress points, gaps and areas of concern.

This, easy to use management dashboard – gives control to your management team. This can form the basis for cost saving and cost efficiency. However, of even greater value is the protection of the business operation, people, customers and stakeholders. Business reputation and brand integrity is also more assured by a thorough examination of strategic governance, risk management, processes and policy, security, and business systems.

Then the Monte Alto / BeST management team develop a set of recommendations for improvement of policies procedures and processes to cut wasted time and costs and limiting exposure and risk to the organisation.

Finally, we help your management team implement the changes and help drive the business to greater success and profitability.